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Privacy & cookies policy

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Guardian Eat Right is operated by Tesco Ireland Limited.

Tesco Ireland Limited ("Tesco Diets") is committed to protecting your privacy. This privacy policy explains how all personal information collected via the guardianeatright.co.uk site will be used.

If you have any queries or requests concerning your personal information please see the customer service details below.

Information collected

Tesco Diets requests personal information when you sign up for our services, including your name, email address and other (mainly health-related) information in order to provide you with a personalised programme. Tesco Diets also collects other information about your use of the service and the guardianeatright.co.uk site. This information (excluding details of payment cards used, which are only handled by a secure online payment agent) is provided only to Tesco Diets.

Tesco Diets also monitors customer traffic patterns and site use in order to improve the service provided. However, information that can identify a visitor, such as a name or address, is not collected in this process, nor does Tesco Diets require disclosure of such information, unless the customer subscribes to the service.

You are solely responsible for maintaining the secrecy of your passwords and/or account information. Please be careful and responsible whenever you're online.

Use of your information and your preferences

Tesco Diets will use your information to:

  • provide and improve its services;
  • understand customers' shopping habits;
  • contact you with offers and information about guardianeatright.co.uk products and services; and
  • provide your information to Guardian News & Media Ltd who may contact you about their products and those of carefully selected third parties.

You can opt-out of receiving promotional communications (from Tesco Diets or from Guardian News & Media Ltd or selected third parties) at any time by visiting www.guardianeatright.co.uk/remove, and changing your preferences.

Please note that there may be instances where it may be necessary for Tesco Diets to communicate with you, in any event, for administrative or operational reasons relating to the guardianeatright.co.uk site.

Disclosures of your information

Tesco Diets would like to reassure you that your details are safe and, except for disclosure to Guardian News & Media Ltd, Tesco Diets will never release your details to other companies for their marketing purposes.

Tesco Diets may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.

Other web sites

The guardianeatright.co.uk site may contain links to other web sites that are outside Tesco Diets' control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from this one.

Cookies

In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies - these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.


Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.


Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.


Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.


Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Behavioural advertising and online privacy

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB’s self-regulatory scheme to allow you greater control of the advertising you see.

Using browser settings to manage cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

Access rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Tesco Diets holds about you, please write to Tesco Diets at the following address:


guardianeatright.co.uk, c/o Tesco Diets

Unit 5, Roof Garden Office, Clare Hall Shopping Centre

Malahide Road, Coolock

Dublin 17, Ireland


Tesco Diets reserves the right to withdraw products referred to at the guardianeatright.co.uk site or change this privacy policy at any time.

Bulletin boards

Our support groups have a bulletin board format that provides our visitors with the opportunity to interact with our online community of Eat right members. These areas are moderated by Tesco Diets technicians strictly to keep inappropriate messages from being posted. You are offered the opportunity to include your email address with your message but you are not obligated to do so. Please keep in mind that whenever you voluntarily disclose personal information online - on message boards, through email, or in meeting rooms - your information can be collected by and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. We cannot control the actions of any 3rd parties. We will not sell email addresses from our bulletin boards or otherwise.

The company reserves the right to use comments provided by participants on guardianeatright.co.uk bulletin boards, chat rooms and in the guardianeatright.co.uk newsletter as part of our promotion and marketing. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products. Any information you send to us must be truthful, legal, and not violate the rights of others.

How to reach us

Please relay any questions you may have pertaining to our above stated policies to our customer service department on:

If you have any queries please contact help@guardianeatright.co.uk


By telephone: – UK National Rate call 0845 0829 035

By post: Guardian guardianeatright.co.uk, c/o Guardian Eat right, c/o Tesco Diets, Unit 5, Roof Garden Offices, Clare Hall Shopping Centre, Malahide Road, Dublin 17, Ireland

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